Here is the full collection of mainstage and breakout session video recordings and presentation slides from X4 Sydney - Australia’s largest Experience Management Event.
Thank you for registering!
You now have access to all the content from
X4 Sydney 2019. Click any of the "Watch Now" or "Download Slides" buttons below to access content.
Mainstage Keynotes
Bill McMurray, Managing Director for Qualtrics in APJ, kicks-off X4 Sydney by outlining the rapid growth of XM in APJ, while also shining a light on some of the Dream Team requests fulfilled at the event.
Bill McMurray|Managing Director APJ
Watch NowQualtrics CEO and Co Founder Ryan Smith explains how XM is powering businesses across the world, and why brands that choose to compete on experience are finding themselves in a race to the top.
Ryan Smith|CEO & Co-Founder
Watch NowDownload SlidesIn this session Patricia Limanouw, Head of Group Research and Insights at Qantas, explains how the airline is reimagining how it captures and acts upon customer feedback. Patricia provides a rare insight into how Qantas is evolving how the business operates to succeed in the experience economy, sharing tips and strategies she's learnt along the way.
Patricia Limanouw|Head of Group Research & Insights
Watch NowDownload SlidesLearn how Sephora inspires purpose, inclusion, and measurable results in the lives of their employees by linking employee engagement data with company culture.
Karalyn Smith|Chief People Officer
Watch NowDownload SlidesSonny provides insights into Uber’s success story and how data-driven marketing and customer obsession-fueled decision making lie at the core of its success.
Sonny Sethi|Head of Research, Insights & Media Planning ANZ
Watch NowDysfunction is the gap between what you know, and what you do. Dom Price explains how we can convert the theory of experience into action.
Dom Price|Work Futurist
Watch NowDownload SlidesDr. Peter Lovatt provides insight into his research into Parkinson's disease - tap-a-tempo - which he has partnered with Qualtrics on.
Dr. Peter Lovatt|Dance Psychologist
Watch NowCustomerXM Breakouts
This session defines the drivers of trust, and explores how organisations can apply technologies and operational structures to measure, deliver, and excel in this critical area.
Kirsty Hosea|Director - Strategy & Innovation
Watch NowDownload SlidesDiscover how McGrath Estate Agents created a program to transform itself and the industry through Experience Management.
David Watson|General Manager CX, Systems & Innovation
Watch NowDownload SlidesEmployeeXM Breakouts
Bruce Davidson shares his learnings, mistakes, and wins six years on from transforming his recruitment business into a workplace performance consultancy.
Bruce Davidson|CEO
Watch NowDownload SlidesAn in-depth Q&A with Qualtrics CXO Julie Larson-Green explores how Qualtrics delivers an exceptional employee experience.
Julie Larson-Green|Chief Experience Officer
Watch NowTelstra lifts the lid on how it's radically changing how the company works and leads to support its T22 strategy.
Casey Hotham|Head of Employee Experience
Watch NowDownload SlidesJoin Buzzfeed’s Max Brawer to learn how the company uses the employee survey as a foundation for innovative people practices that drive impact.
Max Brawer|People Analytics Lead
Watch NowDownload SlidesResearch & Insights Breakouts
Learn how Finder - the largest comparison site in Australia - has transformed from tech start up to household name with global presence, and how it competes in a highly competitive market.
Steve Lockwood|Head of Insights & Marketing Analytics
Watch NowDownload SlidesLearn the underlying principles that guide Chobani’s new product development process and how the brand delivers breakthrough innovations.
Maria Voronina|Senior Brand Manager
Watch NowEducation Breakouts
Samantha Murray from Qualtrics highlights the three improvement questions that form the foundation of a measurement program, how these enables effective experience research, and what the program model looks like in practice.
Samantha Murray|Education XM Scientist
Watch NowDownload SlidesG8's Greg Bowell explains how best practice customer and people experience thinking can supercharge marketing for social change and commercial growth in the education sector.
Greg Bowell|General Manager Marketing
Watch NowDownload SlidesDiscover how the Catholic Education Diocese of Parramatta is enhancing the experiences of students, teachers and families by listening and learning in order to improve service delivery.
Greg Whitby|Executive Director
Watch NowDownload SlidesThis presentation explores how learning will need to change in our brave new world, and considers how higher education institutions might need to respond.
Professor Sherman Young|Associate Deputy VC Education
Watch NowDownload SlidesXM Breakouts
Bruce Temkin presents the latest thinking from the Qualtrics XM Institute. He shares the 6 competencies and 20 skills that drive XM success.
Bruce Temkin|CCXP, Head of Qualtrics XM Institute
Download SlidesWant to learn more about Qualtrics Experience Management?
Request Demo